Customer Support

Need Help? We're Here For You

Our team is ready to assist you with any questions or issues you might have with our services

Email Support

Send us an email and we'll respond within 24 hours during business days. This is the best option for non-urgent inquiries.

Email Support Team

Phone Support

Call our customer service line for immediate assistance with urgent matters. Our agents are available during business hours.

+234 800 COOLEST

Frequently Asked Questions

Before contacting support, you might find an answer to your question in our comprehensive FAQ section. We've compiled answers to common questions about gift card sales, payments, and account management.

Support Hours

Monday - Friday: 9AM - 6PM
Saturday: 10AM - 4PM
Sunday: Closed

Response Time

Email: 24 hours
Phone: Immediate
Social Media: 12 hours

Special Support

High-value transactions
Business accounts
VIP customers

Tips for Faster Support

Include Transaction ID
Always provide your transaction ID for faster resolution

Be Specific
Clear details help us understand and resolve your issue faster

Attach Screenshots
Visual evidence helps us diagnose technical issues

Check FAQ First
Our FAQ might already have the answer you're looking for

Our Commitment to You

Whether you need assistance with a transaction, have questions about our rates, or need help with your account, our support team is dedicated to providing you with the best service possible.

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